The People Behind Intrinsic

Shawn Johansson founded Intrinsic with the belief that human service organizations deserve access to the same operational excellence, strategic guidance, and infrastructure support available to large corporations.

With extensive experience in disability services, organizational leadership, and business development, Shawn works closely with agency leaders to improve sustainability, strengthen workforce stability, and build organizations capable of serving their communities for generations. His passion is creating systems that allow providers to spend more time focused on people and less time navigating administrative challenges.

Rebecca leads strategic initiatives, organizational development, and agency integration efforts across the Intrinsic network.

She works alongside agency leadership teams to support growth, launch new programs, improve operational effectiveness, and ensure organizations remain aligned with their mission. Rebecca is known for her ability to bring people together, identify opportunities for improvement, and help organizations navigate change with confidence and clarity.

Michelle supports residential and vocational service providers in building high-quality, person-centered programs that prioritize safety, independence, and meaningful outcomes.

Her experience in residential operations, vocational programming, accreditation, and program development allows her to help agencies strengthen service delivery, improve consistency, and maintain compliance while preserving the dignity and individuality of the people they support. Michelle is passionate about helping organizations create environments where both clients and employees can thrive.

Bri oversees employee compliance, performance management, documentation systems, and quality initiatives.

She works closely with agency leadership to ensure organizations maintain high standards while navigating regulatory and workforce requirements with confidence. Bri's attention to detail and commitment to continuous improvement help agencies strengthen systems, reduce risk, and create reliable operational foundations that support long-term success.

Devarae leads onboarding, employee compliance, and workforce support initiatives throughout the Intrinsic network.

She focuses on helping agencies welcome new team members, maintain compliance with employment and training requirements, and create workplaces that encourage growth, accountability, and engagement. Her work supports both frontline employees and leadership, helping organizations build strong teams capable of delivering outstanding services.

Jordan supports financial operations, payroll administration, budgeting, and organizational analytics.

By helping agencies understand key financial and operational indicators and ensuring employees are paid accurately and on time, Jordan enables leaders to make informed decisions that improve sustainability and effectiveness. His work helps organizations balance mission and financial stewardship while maintaining a strong focus on quality outcomes.

Karla helps ensure the financial operations behind our client agencies run smoothly and accurately. From financial reporting and reconciliations to day-to-day accounting support, she plays an important role in maintaining the fiscal integrity that allows organizations to focus on delivering exceptional services.

Her attention to detail and commitment to accuracy help agencies make informed financial decisions with confidence.

Danielle specializes in managing complex billing processes for human service providers, helping agencies maximize reimbursement while maintaining compliance with payer requirements.

She works closely with our operations and finance teams to ensure claims are submitted accurately, issues are resolved promptly, and revenue cycles remain efficient so our partners can focus on serving their communities.

Mackenzie supports employees and agency leadership by administering employee benefits with professionalism and care. From benefit enrollments and eligibility to ongoing employee support, she helps ensure team members understand and access the benefits available to them.

Her work contributes to a positive employee experience while helping agencies maintain compliant and effective benefits programs.

Jordan leads technology strategy, systems implementation, and operational innovation across the Intrinsic network.

His focus is on developing efficient processes, improving data visibility, and leveraging technology to reduce administrative burdens for providers. Jordan works to ensure that technology serves as a practical tool that supports employees, improves organizational performance, and enhances service delivery.